Privacy policy

PERSONAL DATA

In order to be able to shop at www.skgn.dk, you must provide at least:

1. Name
2. Address
3. Email address

The above data will be stored with information about which goods you have purchased for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Accounting Act, after which the information will be deleted.

 

Information is not passed on or sold to third parties, unless this happens in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.

 

As a customer, you have the opportunity to gain insight into our registration of data about you, and you can object to a registration in accordance with the rules on this in the Act on the Processing of Personal Data and inquiries in connection with this should be addressed to SKGN via info@skgn.dk

 

Cookies

By using www.skgn.dk, you accept that we can use cookies. A cookie is a small data file that we put on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

 

Choise of law and jurisdiction

Purchase of goods on www.skgn.dk is subject to Danish law. Any dispute is settled by the ordinary Danish courts.

 

Customs and VAT

If you order from an EU country, Danish VAT is paid, but no customs duty according to the rules on the free movement of goods. Goods sent from skgn.dk cannot be sent as a gift to countries outside the EU, in an attempt to avoid local customs and taxes.

 

If, on the other hand, you order from a country outside the EU, local taxes and duties may be imposed for which we cannot be held responsible, but in return Danish VAT is deducted. If this is the case, you will be contacted by the shipping company. Please be aware that this may delay the shipment quite a bit, as the goods are held back in customs. From there it is your responsibility to contact the shipping company and pay the additional costs incurred.

 

Complaint access

You are of course always welcome to contact us either by email or phone if you want to complain about a product you have bought from skgn.dk. this way we can quickly (hopefully) resolve the matter.

 

You can also submit a complaint about a product you have bought from us to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.

 

If we cannot reach a joint solution through the Center for Complaint Resolution, you have access to complain to the Consumer Complaints Board.

 

Follow the link to file an online complaint with the Consumer Complaints Board: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

 

Security

The security at Skgn.dk is top notch. All communication between our payment system and the cardholder takes place, so only Shopify Payments has access to your data. Neither we at skgn.dk nor third parties have the opportunity to see the data that is exchanged during your purchase. At skgn.dk, your personal contact details are 100% confidential, and we guarantee that no one else can access them.

 

Information we collect

If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services.

 

We can obtain information such as

name, email address, postal address, delivery address (if different from postal address), telephone number and payment details.

 

Skgn.dk collects and processes your personal data when you do the following:

- Visiting our website

- Completes a purchase of our products on skgn.dk

- Creates a customer account

- Sign up for our newsletter

- Reviews our website

- Send us questions, complaints or feedback

- Competitions, events and/or the like.

 

Treatment basis and purpose

We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

 

When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. Please note that this should not be confused with the fact that you can actively choose for your browser to store your payment information.

 

If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe at the bottom of the email. If processing of personal data is based on your consent, you have the right to revoke consent at any time.

 

If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us at skgn.dk

 

Your information (except your e-mail address, if you have consented to its processing for the purpose of receiving offers) will be deleted when the data is no longer seen as being useful. This can e.g. be when the deadline for advertising an item has been exceeded.

 

Other recipients of personal data

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company, currently GLS for the purpose of delivering your purchases.

If you choose to review our website, your name and email address will be transferred to the review page.

 

We have entered into written data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.

 

Your rights

As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:

- To access and correct/change your personal data

- To have personal data deleted

- You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

 

If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address info@skgn.dk